Traffic & Pedestrian Pattern Updates The passenger walkway canopy from the parking garage to the terminal is in the process of being installed. The lower level outer roadway concrete pour is nearly complete for the bus and ground transportation lane. Landscaping adjacent to the parking garage continues. Replacement of roadway wayfinding signage continues. The Upper Level Departures roadway remains CLOSED until project completion at the end of October 2018. All traffic must use the Lower Level Roadway for both Arrivals & Departures. Family and friends picking up passengers are highly encouraged to stage in the new Smart Phone Lot, to reduce curbside congestion, until they have been notified that their party is at the curb with luggage ready for pick up at the corresponding numbered column. For more information on this terminal roadway change, click here.
The Arrivals Level remains impacted with detours for various entrances and exits to the terminal and related crosswalks. Parking Shuttle Pick Up and Rideshare (Lyft/Uber) is taking place at the EAST end of the arrivals roadway, marked with a GREEN #16 at Lower Exit B. RTS bus pick up and drop off is taking place on Brooks Avenue at Airport exit - pedestrians are able to cross on foot at the lower center exit and follow signs through the short term parking lot. Valet Operations have been suspended until November 2018. Valet passengers may wish to use Premium Parking in the Long Term Ramp Garage during this time. For more information on Premium Parking, click here.
Terminal Update New food concession, A Taste of Rochester, is open and operating. Construction also continues at the entrance to Concourse A and B for the new diner and sports bar as well as the Strong National Museum of Play interactive play zones. Glass has been installed for the window system as part of the expansion in the food court. Refinement continues on the newly installed LED lighting que system for assistive communication tied into the flight information display system (FIDS).
Security Update The new passenger security checkpoint with 40% more space is open and operating. Additional way finding signage is being developed. The installation of the new central escalator in the passenger security checkpoint is complete. The central escalator and stair work is ongoing.
As a reminder to passengers, please arrive at least Airport 90 minutes prior to your scheduled departure time.
Ticketing/Gate Update All Airline ticketing counters remain in their current locations from East to West: United Airlines, Air Canada, Southwest, Delta Air Lines, JetBlue, Allegiant & American Airlines. Hearing Loop installation is complete. Hearing loops are a direct communication to a hearing aid from a wire loop broadcast system. This system will provide passengers who use hearing aids clear delivery of any public address announcements. New gate counters and backdrop facades are installed. Concourse enhancement continues.
Parking Update All parking lots remain open. The ROC Airport Smart Phone Lot is open and operating. This lot is located on Airport Way - the first right hand turn as you approach the terminal from Brooks Avenue and is complete with a large flight information display screen. To reduce roadway congestion family and friends picking up passengers are encouraged to use this lot.
Bid opportunities currently available for the project can be reviewed at the Monroe County Purchasing website.
New Family and Friends Greeting area being constructed on the lower level.